There are currently 50 million people in the US, or one in five residents who speak languages other than English at home. Patients with limited English proficiency (LEP) have a higher than average readmission rate both to the hospital and the emergency department and they suffer a higher number of adverse events.

Listen and watch this 90-minute webinar where nurse attorney Sue Dill Calloway will cover The Joint Commission’s latest standards on patient-centered communication and the new proposed CMS condition of participation changes on visitation because hospitals have to develop a system-wide language access program, implement regular training and education, establish new policies and procedures, and get senior leadership involved!

Learning Objectives:

• Describe The Joint Commission standards on patient centered communication including the requirement to make sure that all interpreters are qualified.
• Discuss what must be documented in the medical record including the patient’s preferred language for discussing healthcare.
• Recall how to locate a copy of the document on “Advancing Effective Communication, Cultural Competence, and Patient and Family Centered Care: A Roadmap for Hospital.”
• Discuss why CMS requires a visitation policy that cannot discriminate against same sex partners.

Target Audience:

• Chief Nursing Officer
• Ethics Committee
• Consumer Advocate
• Nurses
• Joint Commission Coordinator
• Nurse Educator
• Compliance Officer
• Patient Safety Officer
• Interpreting Services Personnel
• Chief of the Medical Staff
• Physicians
• Ethicist
• Quality Improvement Staff
• Chief Operating Officer
• Health Information Management Staff
• Human Resources Staff
• Patient Safety Officer

Level: All levels 

Meet Your Expert:

Sue Dill Calloway is a nurse attorney and medical-legal consultant. She has done many educational programs for nurses, physicians, and other health care providers. She has spoken internationally on patient safety, risk management, legal, regulatory, and CMS and Joint Commission issues. She has authored over a thousand articles and a hundred books including a book on the Compliance Guide to the Joint Commission, CMS Patient Rights Standards and a book on 2009 Joint Commission Leadership and many books on nursing law and nursing law and ethics.  

Her associate degree is from Central Ohio Technical College and Ohio State University. Her BA, BSN in Nursing, MSN in nursing (summa cum laude) and JD degree (law degree with honors) are from Capital University in Columbus, Ohio.

Accreditation Statement:

AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Credit Designation:

This activity has been approved for 1.5 nursing contact hours using a 60-minute contact hour.

Provider approved by the California Board of Registered Nursing, Provider # 14749, for 1.5 Contact Hours.

Sponsor:

The sponsor of this educational activity is AHC Media.

Recorded: Wednesday, December 14, 2011