One of the best strategies for retaining case managers is by providing them with a comprehensive orientation program that will prepare them for success in their new position as case manager. This session will focus on the how's of orientation and training of new case managers, whether they are transitioning from staff nurse or from another case management position. 

What are the do's and don'ts of proper case management orientation? In this 90 minute webinar, Dr. Toni Cesta and Bev Cunningham, RN, MS will discuss why it is important to invest in the educational and support needs of new case managers. They will address:

• Why the "one size fits all" approach does not work
• How the work environment often shapes the case manager's attitude and satisfaction
• How to establish the right tone for new case managers

Learning Objectives:

• Discuss strategies for hiring the best staff for your case management department.
• Describe various orientation programs, including those for the novice versus experienced case manager.
• Review the role of the case management leader in the orientation process.
• Discuss the orientation points for an effective case management orientation program.

Target Audience:

• Case Management Directors and Management
• Discharge Planning Management Directors and Managers
• Patient Care Services Professionals
• Quality Assurance Managers
• Social Workers Directors and Managers
• Utilization Management Directors and Managers

Meet Your Experts:


Toni G. Cesta, Ph.D., RN, FAAN is Senior Vice President for Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. Additionally, Dr. Cesta serves as Health Care Consultant and partner in Case Management Concepts, LLC, a consulting company assisting institutions in designing, implementing and evaluating case management models, new documentation systems, and other strategies for improving care and reducing cost. Dr. Cesta has presented and published extensively on case management topics.


Beverly Cunningham, MS, RN is vice president, clinical performance improvement, Medical City Dallas Hospital, where she is responsible for Case Management, Quality, Health Information Management and Patient Access. She is nationally known for her work in the area of case management and has presented seminars and spoken at national conventions. Beverly has extensive experience in health care management.

Continuing Education:

Participation:

Each listener participates in the continuing education activity by listening to the audio conference and completing the online post test and evaluation.

Accreditation Statement:

AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Credit Designation:

This activity has been approved for 1.5 nursing contact hours using a 60-minute contact hour.

Provider approved by the California Board of Registered Nursing, Provider # 14749, for 1.5 Contact Hours.

This activity has been approved by the Commission for Case Manager Certification for 1.5 clock hours.

This program was approved by the National Association of Social Workers (provider # 886399925) for 1.5 continuing education contact hours.

Sponsor:

The sponsor of this educational activity is AHC Media.

The information provided in AHC Media audio conferences does not, and is not intended to constitute medical diagnoses or legal advice. Individual tracer methodology outcomes cannot be guaranteed. Opinions, references and links provided by our speakers are provided for your convenience and do not represent our endorsement of such opinions, products or services.

Recorded:  Thursday, June 24, 2010