Webinars:  

Part 1: Roles, Functions and Models Part 1: What Goes into Designing an Effective Case Management Department?

Recorded: Tuesday, February 7, 2012

The first 90-minute webinar in the “Developing Your Case Management Program” series by case management experts Dr. Toni Cesta and Bev Cunningham, RN, MS will discuss best practice roles and functions for a contemporary case management department.  With an eye toward the future, each case management department must begin to consider how it will reorganize its resources to respond to the changes brought on by health care reform, Accountable Care Organizations, capitation, reductions in readmissions and other modalities.  What worked in the past may not be enough to respond to the future.  Join us in exploring the best ways in which to create the case management department of the future.  

Learning Objectives:

• Explain the roles of today’s case manager and social worker in the acute care setting
• Identify the functions that can be applied to each case management role
• Apply these roles and functions to your own case management department

Part 2: Roles, Functions and Models:  A Review of Models and Staffing Ratios Time

Recorded: Tuesday, February 28, 2012 

The second 90-minute webinar in the “Developing Your Case Management Program” series by case management experts Dr. Toni Cesta and Bev Cunningham, RN, MS will review how to apply the most contemporary case management roles and functions in the creation of a best practice model.   Gone are the days of the past when case management departments could get by with minimal staffing and no vacancy coverage for vacation, holidays and sick days.  Today’s department must be staffed based on ratios that have been tested and are deemed best practice in today’s case management world.  While case management used to be considered an “add-on” department, today we must be sure that we have a prominent role and that our departments are designed to be the most efficient and effective that they can be.  Two of the most tested models will be discussed in the context of the healthcare reform landscape and the evolving nature of health care today. Strategies for individualizing these models to your hospital will be explored as well as the staffing you will need for both nurse case managers and social workers to be successful and to meet your department’s goals and objectives.  

Learning Objectives:

• Discuss two best practice case management models
• Review various adaptations that can be made to case management models
• Explain the minimum staffing ratios needed for case management models to be successful

Part 3: Emergency Department Case Management in an Era of Healthcare Reform 

Recorded: Tuesday, March 6, 2012 

During this 90-minute webinar which is part three of the in the “Developing Your Case Management Program” series, case management experts Dr. Toni Cesta and Bev Cunningham, RN, MS will discuss how to develop and implement emergency department case management.  They will review all the elements needed for a contemporary ED case management program including roles, functions, staffing and outcomes.  Also discussed will be the specific interventions that ED case management can use to address hospital vulnerability related to Recovery Audit Contractors, denials by all third party payers, reductions in payments for high numbers of readmissions, patient flow and patient satisfaction.  Join us in determining the best way to develop and implement an emergency case management program that will meets the needs of the hospital, the patients and regulatory bodies within the new world of healthcare reform.

Learning Objectives:

• Discuss the roles and functions of the emergency department RN case manager and social worker
• Review the regulatory, compliance and financial implications of ED case management
• Describe the outcomes that can be achieved through an ED case management program

Part 4: The Changing Landscape of the Case Management Leader

Recorded: Thursday, March 15, 2012 

Last in the in the “Developing Your Case Management Program” series by case management experts Dr. Toni Cesta and Bev Cunningham, RN, MS, this 90-minute webinar will discuss the critical characteristics of both case management leaders and case managers, both RNs, and social workers.  The process of attracting and retaining unique case managers will be reviewed.    From the hospitalist, to the physician advisor to the quality department, nursing and ancillary services—strategies for this collaboration will be examined.  Join us in identifying the best practice for case management leaders.

Learning Objectives:

• Discuss the essential roles of the case management leader
• Identify a comprehensive format for case manager orientation
• Review best practices for case management leaders to collaborate with key hospital stakeholders
• Develop a consistent process for interviewing and hiring case managers

Meet Your Experts:  

Toni G. Cesta, Ph.D., RN, FAAN is Senior Vice President for Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. Additionally, Dr. Cesta serves as Health Care Consultant and partner in Case Management Concepts, LLC, a consulting company assisting institutions in designing, implementing and evaluating case management models, new documentation systems, and other strategies for improving care and reducing cost. 

Bev Cunningham, RN, MS is a Vice President, Clinical Performance Improvement at Medical City Dallas Hospital.  Her responsibilities include Case Management, Health Information Management, Documentation Integrity, Quality Management, Patient Access and Transplant Financial Services.   Bev is a well-known speaker in the Case Management field and she has presented internationally.  Her area of expertise includes denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process.  

Accreditation Statement:

AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Credit Designation:

This activity has been approved for 6.0 nursing contact hours using a 60-minute contact hour.

Provider approved by the California Board of Registered Nursing, Provider # 14749, for 6.0 Contact Hours.

This program has been approved by the Commission for Case Manager Certification for 6.0 clock hours.

Sponsor:

The sponsor of this educational activity is AHC Media.

Refund Policy:

If you are not able to attend for any reason, please notify us as soon as possible. Webinar cancellations received prior to the start time of the webinar are fully refundable. If you prefer, you may substitute an upcoming webinar for the one you originally registered for.