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Effective ED Discharge Instructions and Communication: A Key to Patient Compliance and Preventing Readmissions

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Regular Price:
$350.00
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$79.00 (You save $271.00)
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T13147
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Product Description

Readmissions often occur because of lack of communication and clarity around discharge instructions with communication being one of the most important components of any discharge plan or tool. Several studies in recent years have shown that deficiencies in health literacy, patient education, appropriate medical follow-up, and communication among health care providers to be associated with adverse event risk following ED discharge. 

Unnecessary readmissions can cause additional stress and suffering for the patient, and with recent changes to Medicare reimbursements, can place a heavy burden upon hospitals that are receiving significant financial penalties as a result. As of October 1, 2012 US hospitals had forfeited $280 million for having a higher than average readmission rate. 


Recorded: Monday, April 8, 2013  Location: Your conference room
Time: 1:00 p.m. to 2:30 p.m. ET  Prerequisites: None
Speakers: Sue Dill Calloway, RN, MSN, JD
Course Level: Intermediate
Duration: 90 Minutes  Credits: 1.5 CNE

Register for this 90-minute webinar to provide your staff with proven tips and strategies for preventing unnecessary readmissions and returns through effective discharge instructions and communication with the patient and their care givers or family. You and your staff will be educated on the most important components of effective discharge instructions including samples with a review of different types of discharge instructions. Current techniques for communicating with a diverse patient population will also be presented along with a review of important CMS and TJC standards, and information on TJC’s discharge planning tracer.

Get your staff the training they need to improve your discharge processes and avoid unnecessary readmissions and the financial penalties associated with them by registering today!

Only $299 to attend - for your entire staff! Invite as many staff members as you can accommodate in your conference room and every attendee is eligible for 1.5 CNE credits - FREE!

Learning Objectives:

  • Discuss the purpose of discharge instructions
  • List the most important elements of effective discharge instructions
  • Explain the “teach back” method of communicating discharge instructions with patients
  • Discuss the importance of using an interpreter for patients with limited English proficiency

Target Audience:

  • Chief Nursing Officer
  • Compliance Officer
  • Director of Regulatory Affairs
  • Discharge Planners
  • Emergency Department Case Managers
  • Emergency Department Directors
  • Emergency Department Physicians
  • Emergency Department Practitioners
  • Emergency Department Nurses
  • Health Information Manager
  • Hospital Legal Counsel
  • Nurse Educator
  • Outpatient Navigators
  • Patient Safety Officer
  • Performance Improvement Staff
  • Pharmacists
  • Risk Manager
  • Social Workers
  • and anyone else who is responsible for preventing unnecessary readmissions and returns to the emergency department

About Sue Dill Calloway

Sue Dill Calloway, R.N., M.S.N, J.D. Sue is a nurse attorney, a medical legal consultant and is the past Director of Hospital Patient Safety for The Doctors Company. She has done many educational programs for nurses, physicians, and other health care providers. She has authored over 100 books and numerous articles. In 2013 she wrote the book Cracking the Code: Understanding the CMS Hospital CoP Standards on Anesthesia for AHC Media, LLC. She is a frequent speaker and is well known across the country in the area of healthcare law, risk management, and patient safety. Sue received her AD degree in Nursing from Ohio State and Central Ohio Technical College. Her Bachelor of Science in Nursing, Bachelor of Arts, Masters of Science in Nursing and Juris Doctorate or Law degree are from Capital University in Columbus, Ohio. Sue graduated summa cum laude with her MSN and with honors for her Juris Doctorate. Sue is certified in healthcare risk management by the American Society of Healthcare Risk Managers.

Participation and Accreditation

AHC Media webinars may be attended in an audio-only format, but we encourage attendees to take advantage of the webinar feature as it may allow you to participate in interactive survey questions throughout the presentation. Each listener participates in the continuing education activity by listening to the webinar and completing the online post test and evaluation.

Accreditation Statement:

AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Credit Designation:

This activity has been approved for 1.5 nursing contact hours using a 60-minute contact hour.

Provider approved by the California Board of Registered Nursing, Provider # 14749, for 1.5 Contact Hours.

Sponsor:
The sponsor of this educational activity is AHC Media.


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