With healthcare reform, state and national regulation, payer challenges, and underfunded/unfunded patients, the case management leader has many challenges.  The role of the leader has changed and now requires effective collaborations with all stakeholders in the hospital.   Additionally, there is a need for the leader to attract and retain valuable case managers who can positively impact all of these challenges.

Last in the in the “Developing Your Case Management Program” series by case management experts Dr. Toni Cesta and Bev Cunningham, RN, MS, this 90-minute webinar will discuss the critical characteristics of both case management leaders and case managers, both RNs, and social workers.  The process of attracting and retaining unique case managers will be reviewed.    From the hospitalist, to the physician advisor to the quality department, nursing and ancillary services—strategies for this collaboration will be examined.  Join us in identifying the best practice for case management leaders.

Learning Objectives:

• Discuss the essential roles of the case management leader
• Identify a comprehensive format for case manager orientation
• Review best practices for case management leaders to collaborate with key hospital stakeholders
• Develop a consistent process for interviewing and hiring case managers

Target Audience:

• Case Management Directors and Managers
• Discharge Planning Directors and Managers
• Patient Care Services Professionals
• Quality Management Directors and Managers
• Social Workers and Social Service Directors
• Utilization Management Directors and Managers 

Level: All levels

Meet Your Experts:  

Toni G. Cesta, Ph.D., RN, FAAN is Senior Vice President for Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York.  Additionally, Dr. Cesta serves as Health Care Consultant and partner in Case Management Concepts, LLC, a consulting company assisting institutions in designing, implementing and evaluating case management models, new documentation systems, and other strategies for improving care and reducing cost. Dr. Cesta has presented and published extensively on case management topics. She has presented at national and international conferences and workshops, and is the author of "Nursing Case Management: From Essentials to Advanced Practice Applications" and the best selling book - "The Case Manager's Survival Guide: Winning Strategies for Clinical Practice". In 2009 Dr Cesta co-authored a new book "Case Management Core Skills" with Beverly Cunningham. Dr. Cesta has also been active in the research and development of case management for 20 years. She is Consulting Editor of "Hospital Case Management Journal" and serves as editorial advisory board member of several case management journals and publications including "Strategies for Healthcare Excellence" and "The Journal of Care Management."

Bev Cunningham, RN, MS is a Vice President, Clinical Performance Improvement at Medical City Dallas Hospital.  Her responsibilities include Case Management, Health Information Management, Documentation Integrity, Quality Management, Patient Access and Transplant Financial Services.   Bev is a well-known speaker in the Case Management field and she has presented internationally. Her area of expertise includes denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process.  She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board. Bev is also a partner and consultant in Case Management Concepts, a company that provides international support to hospitals regarding effective Case Management model development and evaluation. Bev's publications include a chapter CMSA's Core Cirriculum for Case Management Certification and most recently, co-author of the book, Core Skills for Hospital Case Management.  She is on the advisory board for American Health Consultant's publication, Hospital Case Management.

Accreditation Statement:

AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Credit Designation:

This activity has been approved for 1.5 nursing contact hours using a 60-minute contact hour.

Provider approved by the California Board of Registered Nursing, Provider # 14749, for 1.5 Contact Hours.

This program has been approved by the Commission for Case Manager Certification for 1.5 clock hours.

Sponsor:

The sponsor of this educational activity is AHC Media.

Refund Policy:

If you are not able to attend for any reason, please notify us as soon as possible. Webinar cancellations received prior to the start time of the webinar are fully refundable. If you prefer, you may substitute an upcoming webinar for the one you originally registered for.

Recorded: Thursday, March 15, 2012