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When conducting your own closed claim review, follow this advice for the best results:
"Some problems can't be solved by flipping a switch, but you still need to know what's going on with it," says Cynthia Marcotte Stamer, JD, an attorney with the law firm of Glast Phillips in Dallas. "Falls are going to happen, and mistakes will be made. Don't get the idea that you shouldn't even look at a problem if you don't know how to fix it."
In those cases, document your efforts to move in the right direction. If there are particular obstacles to addressing the problem, such as exorbitant costs, document that clearly. As long as it is a reasonable explanation and not just an excuse, that documentation can only help you in the future, Stamer says.
"Not only does documenting those obstacles mitigate your risk, but it also gives you a pathway for moving forward," she says. "You can revisit those obstacles later and look for a new way around them."