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CEO 'safety huddles' yield better care ideas
CEO Rob Mackenzie, MD, used his leadership position to help drive the culture change at Cayuga Medical Center in Ithaca, NY.
"I said I wanted to get more education on patient safety and be the flag bearer on this one," Mackenzie says. "I've shared our experience with other hospitals and sought information about their patient safety problems and improvements, and that turned into a CEO patient safety networking group that meets every other month to see what we can do as CEOs to raise this issue to a higher level in our organizations."
One idea that came out of that networking was for Cayuga to have a "safety huddle" for the top directors in the organization at the end of each week, acting in effect as an organization-wide safety cell.
"Just like the cells on the patient care units, we over any issues we know of throughout the organization and use that meeting as a communication tool," Mackenzie says.