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Ask applicant to meet with other registrars
Discover the 'real personality'
Have you ever suspected that an applicant is just telling you what you want to hear in order to get hired? If Betty Bopst, director of patient access at Mercy Medical Center in Baltimore, MD, has any doubts about someone she's interviewing, she relies on what her staff has to say.
After the interview is completed, Bopst invites the applicant to go meet some of the staff and ask whatever questions he or she would like. "If they're trying really hard with me and putting on a front, they may let down their guard a little bit with the staff," she says. "This allows me to see the real personality."
Occasionally, Bopst finds that her suspicions were correct about the applicant putting on a false front. "Sometimes what takes place is very surprising and gives you another perspective," she says. "They are more themselves with the staff. They will ask them different questions than they would ask me."
During interviews, Bopst emphasizes the fact that registrars are considered "essential" staff, which means that they must stay if a snowstorm occurs and replacements can't get to work, and they must work rotating weekends and holidays. "They may agree and nod their head enthusiastically, but when they get with the staff, it comes up in conversations that they really don't like the idea of working Saturdays," she says. "I listen for things like that."