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Health care consultant Gregg Johnson responded by e-mail to the ongoing debate on the appropriate attire for access employees, last mentioned in the June 1999 Hospital Access Management.
"I am surprised that the customers aren’t asked what they expect and want," says Johnson, who declined to identify his company affiliation. "This type of survey, if designed and administered appropriately, will likely end the debate at most institutions. The choice then becomes, Do we want to impose the policy?’"
Any hospital trying to decide what its dress code should be should conduct a survey of its own customers (patients, physicians, visitors, and fellow employees) and find out what is expected in professional dress code, he suggests. "The adage, You work like you’re dressed,’ has always been accurate for nonmotivated employees and usually accurate for motivated ones," Johnson continues. "The bottom line in my opinion: It’s hard to fly like an eagle unless you have eagle feathers."
[If you would like to offer feedback on this issue, or if you have another concern you’d like to see addressed in this column, please contact editor Hospital Access Management Lila Moore at (520) 299-8730 or by e-mail at firstname.lastname@example.org.]