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Press, Ganey Associates recently announced it has acquired the health care satisfaction survey business of Parkside Associates from Advocate Health Care. More than 2,500 health care organizations, including nearly 1,100 hospitals, are currently clients of Press, Ganey and Parkside.
The combined businesses will process more than 7 million patient surveys annually and will be based in South Bend with offices in Park Ridge, IL.
In other news, Press, Ganey and its partner, Market Strategies, have been recertified by the National Committee for Quality Assurance to conduct the HEDIS/CAHPS 2.0H commercial, Medicaid, and Management of Menopause surveys. The surveys provide consumers, purchasers, and health plans with information about a broad range of key consumer issues such as overall satisfaction, average wait times, physician availability, obstacles to receiving care, and parents’ impressions of their children’s care.