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Want to reduce your diversion rates? You’ll need to select indicators in order to track your progress, says Mary M. MacLeod, RN, BSN, MBA, director of emergency services and pre-hospital care for Hamilton Health Sciences Corp., a four-facility hospital system in Ontario, Canada. She suggests tracking the following:
A two-week "snapshot" of these data is all you need, says MacLeod. "Keep it simple," she advises. Once data are collected on the various chosen indicators, the next step is to prioritize your needs and determine how changes will be handled, says MacLeod. "For instance, if you have high infection and therefore high isolation rates, and you have to close beds to keep the infection contained, then you’ll need to tackle this issue," she explains. MacLeod offers solutions for this scenario: