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The first installment of our Case Management series will focus on the basics. What are your roles, responsibilities and rights as a practitioner of the art of multi-specialty management?
This 3-part program will focus on the top mistakes your Case Management Department might be making that directly affect your department’s effectiveness and achievement of outcomes.
We will cover mistakes hospitals make that are findable and fixable. Don’t stop at just one, this content-rich program has it all!
Review the detailed agenda below and reserve your team a space today!
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Roles of the RN Case Manager and the Social Worker
Best Practice Case Management Models
After this webinar, participants will be able to:
Case Managers (all levels), Managers/Directors/VPs of Nursing, Patient Care, Quality, Finance and Operations, Physician Advisors, Social Workers, CXOs and anyone else interested in case management education.
Toni Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company that assists institutions in designing, implementing and evaluating Case Management models, new documentation systems, and other strategies for improving care and reducing cost. Dr. Cesta is the author of eight books, a frequently sought-after speaker, lecturer and consultant and is considered one of the primary thought leaders in the field of Case Management. Dr. Cesta also writes a monthly column called “Case Management Insider” in AHC Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in Case Management.
Dr. Cesta has been active in the research and development of Case Management for over 20 years. Her research in Case Management has included two funded studies measuring the effects of a Case Management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short and long term clinical perceptions and outcomes.
Dr. Cesta has presented topics on Case Management at national and international conferences and workshops. She has published extensively including the fourth edition of her book, “Nursing Case Management: From Essentials to Advanced Practice Applications,” the second edition of “The Case Manager’s Survival Guide: Winning Strategies for Clinical Practice“ which won the AJN Book of the Year award, “Survival Strategies for Nurses in Managed Care” and her newest book: “Core Skills for Hospital Case Managers”.
Beverly Cunningham, MS, RN is a founding partner of Case Management Concepts, LLC. She has a 25-year deep working knowledge of case management with specific expertise in denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process. She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board.
Bev is also former Vice President Resource Management at Medical City Dallas Hospital where she had responsibility for Case Management, Health Information Management, Patient Access, Physician Integration and Solid Organ Transplant. Prior to her position as Vice President, Bev served as Regional Director of Clinical Effectiveness for Mercy Health Partners, Toledo, Ohio. In this role she directed the Case Management, Quality Management, and Pre-Authorization Departments. She also served eight years as a consultant, assisting hospitals in implementing, evaluating and improving their Case Management programs. As a Clinical Assistant Professor for the Master of Nursing Program at the University of Oklahoma, she coached students in their clinical practicums. Bev continues to mentor students in a Master’s of Healthcare Administration program.
Bev is a well-known speaker in the Case Management field. Her publications include a chapter CMSA's Core Curriculum for Case Management Certification and most recently, co-author of the book, Core Skills for Hospital Case Management. Bev has a BSN from Pittsburg State University, Pittsburg, Kansas and a Master of Science, Nursing Major, from the University of Oklahoma.