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Many hospitals are surprised by the number of requirements needed to comply with grievance regulations. In fact, a recent report by CMS found over 900 hospitals out of compliance. It is vital to educate staff on grievance requirements and their hospital’s board approved grievance and complaint policies.
This program will address CMS and OCR’s grievance requirements and the complaint standards by TJC and other accredited organizations. Our expert will provide a crosswalk on grievance interpretive guidelines and focus on Section 1557, medical record documentation, and patient rights.
Your order includes:
|- System analysis approach||- CMS deficiency memo
CMS CoP background
|- Section 1557|
|- Preprinted order sheet changes||- Forms to collect information||- 7-day rule|
|- Final interpretive guidelines||- Required audits||- Billing issues|
|- Customer service & complaints||- Standing order memo||- Patient satisfaction|
|- Grievance committee requirements||- Process for prompt resolution||- OCR grievance requirements|
|- Referral to QIO & State Dept. of Health||- Board responsibilities||- Policies & procedures|
|- Telephone complaints after discharge||- Prompt resolution||- CAH requirements|
|- HIPAA requirements||- DNV health NIAHO standards||And so much more!|
Anyone involved with or interested in grievances, including but not limited to: CEOs, CFOs, COOs, CMOs, CNOs, CE Directors, Department Directors, Quality Improvement Staff, Physicians, Nurses (all levels), Consumer Advocates, Patient Advocates, CCU Nurse Directors, Ethicists, Outpatient Directors, Lab Directors, Compliance Officers, CMS Liaisons, TJC Liaisons, Safety Officers and Staff, Pharmacy Staff, Ethics Committee Members, Consumer Advocates, Risk Managers, Legal Counsel, Hospice Staff, Regulatory Affairs Staff, and anyone involved in the implementation of the CMS grievance or TJC complaint standards.