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Patients with limited English proficiency experience higher-than-average readmission rates and encounter more adverse events compared to English-speaking patients. It's imperative for hospitals to equip their interpreters with the right tools to meet the needs of every patient.
In this session, attendees will learn about the new civil rights law from Section 1557 of the Affordable Care Act as it applies to hospitals and other healthcare providers. Our expert will discuss CoPs on Section 1557 and proposed changes under the Hospital Improvement Act. She will review case studies to discuss the impact of perceived discrimination for patients seeking care and how healthcare providers can address that issue. This program will provide education requirements to ensure employees follow Section 1557, including a list of each state’s 15 taglines.
|- Vision, speech, hearing or other impairment||- ACA Section 1557||- Communication errors & malpractice|
|- Assistive devices||- OCR requirements||- Identifying communication needs|
|- Interpreting & translations||- Policies & procedures||- Handling complaints|
|- Qualifications for translators||- Patient advocates||- Nondiscrimination in patient care|
|- Collecting race & ethnicity||- 2 required signs||- 15 taglines|
|- OIG cases against hospitals||- Revised admission process||- Required trainings|
|- Revision of complaint policy||- Hospital Improvement Act||And so much more!|
Anyone involved with or interested in Section 1557 regulations and standards, including but not limited to: CEOs, CFOs, COOs, CMOs, CNOs, CE Directors, Quality Improvement Staff, Physicians, Nurses (all levels), Board Members, Clinic Managers, Outpatient Directors, Compliance Officers, CMS Liaisons, TJC Liaisons, Registration Staff, Safety Officers and Staff, Ethics Committee Members, Consumer Advocates, Risk Managers, Legal Counsel, Discharge Planners, Case Managers, Hospice Staff and Regulatory Affairs Staff.